RETURNS & REFUNDS POLICY

Last updated: October 29, 2026

Returns and Exchanges

We accept return or exchange requests only if:

• You received an item different from the one you ordered; or
• The product has a defect.

Except where required by applicable law, we do not accept returns or exchanges for any other reason, including change of mind, incorrect size selection, personal preference, or simply not liking the product after purchase.

Items accepted for return must be returned in the same condition in which they were received, unworn or unused, with tags and original packaging intact, except where the item is defective.

Please inspect your order when you receive it and contact us within 7 calendar days after delivery if you believe you received the wrong item or a defective product. Please include your order number and clear photos or videos showing the item and the issue. The 7-day period helps us investigate promptly and does not limit any consumer rights that cannot be excluded under applicable law. Contact us before sending anything back and wait for our return instructions.

Resolution

We will review each report and determine an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Any partial refund, store credit, discount code, or other alternative resolution will be offered only with your agreement and where permitted by applicable law.

Refunds

If a refund is approved, it will be issued to your original payment method, unless otherwise agreed between you and us or required by applicable law. The time it takes to appear in your account may depend on your bank or payment provider.

Return Shipping Costs

For an approved return or exchange because we sent the wrong item or the product is defective, UGLY PLACE will cover reasonable return shipping costs. Please contact us before shipping the item back.

Where a return is permitted for another reason, the customer is responsible for direct return shipping costs unless applicable law requires otherwise.

Import Duties & Taxes

For returns caused by a defective product or an incorrect item, we will provide reasonable assistance regarding any import duties, taxes, or related fees incurred in connection with the return. Any refund or recovery of these charges may depend on the policies and procedures of the relevant customs authorities or shipping carrier in the destination country.

Contact

To report an incorrect or defective item or to request a return, please contact us at uglyplacesupport@gmail.com.